Policies

We have a strict set of policies to protect the work environment for both our stylists and guests. If you have any questions regarding any of them please reach out to management at hello@salonmusenanaimo.com

Respect:

 

Salon Muse prides itself on creating a positive and respectful environment for clients to come too. Its very important our staff is met with the same level of respect from our clients. Salon Muse with holds the right to decline services or future bookings in the event of mistreatment.

 

Salon Muse has the right to decline service if we cannot come to an agreement during your consultation based on our professional opinion. ​

Cancellation: 

 

We reserve your spot for you . We ask that you provide at least 36 hours notice if you need to re-schedule or cancel your appointment. It is very difficult to fill a spot with less than 36 hours notice. If you don't give us 36 hours notice, 50% of your service will have to be paid prior to re-booking. 

NO SHOW: 

 

We have a system that texts and reminds you of your appointment. If you do not show up to your appointment for whatever reason you will be required to pay 100% of your missed service. After TWO no shows, you will no longer be able to pre-book appointments with us without pre-paying. 

 

Children: 

 

While we all love children, we kindly ask that you don't bring them to your hair appointment so that we can give you our full attention with no distractions, especially for hair colouring appointments as they can be upwards of three hours. There is hot items, sharp objects and chemicals around the salon and truly it would not be safe. If you need to bring your newborn please reach out to our management as we will schedule you on a day where the salon is less busy.

Bringing Friends

 

We are very busy with a small amount of space for clients who are waiting for their appointments. Please do not bring your friend(s) to your hair appointment. Our waiting area is currently closed due to covid.

Platinum Blondes: 

Please be aware that if you are planning to go platinum blonde this requires take home products to maintain your blonde and improve the health of your blonde. If you choose to not follow our recommendations for at home care we may refuse service depending on your hairs condition as your hair health is our #1 priority.

REDOS/ADJUSTMENTS: 

 

If you are not happy with your results, please call or text your stylist directly. Our team will be happy to make small tweaks and adjustments within one week or less of your hair appointment.

*This courtesy is not to be confused with "changing your mind" or trying to work the system for free services. If your request is reasonable, we will do all that we can to fix any error in quality.

 

*This courtesy is not to be confused with wanting to go "blonder". A lot of the time we have clients who want minimal blonde and once they get a little bit of blonde they want to go blonder instantly. This would be booked as a separate paying appointment.

 

REFUNDS:

 

We do not offer refunds of any kind. We do thorough consults, pre-consultation forms and there is no guarantee your hair will get to your desired outcome in one appointment and does not warrant a refund. 

*See our Redo Policies if your are dissatisfied with your results

Thank you so much